United Bank Limited (UBL) has taken a major step forward in Pakistan’s digital banking landscape with the launch of an AI-powered Voice Command feature within the UBL Digital App. The new capability allows customers to perform everyday banking activities using simple voice instructions, offering a hands-free and more intuitive way to manage finances.
The feature is designed to reduce reliance on manual navigation, enabling users to complete transactions by speaking instead of tapping through multiple screens. With a single tap on the microphone icon, customers can issue a voice command, review the details, and confirm the transaction securely. This streamlined process reflects UBL’s focus on convenience and user-centric innovation.
Through voice commands, customers can transfer funds, pay utility bills, top up mobile balances, and check account statements. These commonly used services are now accessible through spoken instructions, significantly reducing the time and effort required for routine banking tasks. The experience is aimed at making digital banking faster without compromising accuracy or security.
One of the standout features of UBL’s Voice Command banking is its dual-language support. Customers can issue commands in either English or Urdu, and the app responds with on-screen confirmations in the same language spoken. This localized approach enhances usability and makes digital banking more inclusive for a wider segment of the population.
UBL has emphasized simplicity in the user journey. The process involves opening the app, tapping the microphone, speaking the desired command, and confirming the transaction details on the final screen. The confirmation step plays a crucial role in maintaining security, ensuring that users can verify information before any transaction is completed.
The AI Voice Command functionality is powered by Fortanixor Technologies, leveraging its advanced voice and digital interaction stack. This partnership enables accurate voice recognition and seamless integration within the banking app, ensuring reliability even for complex commands. The technology reflects growing global trends toward conversational digital experiences.
According to UBL, voice-led banking journeys can help reduce real-world barriers to financial access. The feature is particularly beneficial for senior citizens, first-time digital banking users, and customers with visual or literacy challenges. It also adds convenience for users who need to manage banking tasks while on the move.
The launch marks a significant milestone for Pakistan’s banking sector, as UBL positions itself among the early adopters of AI-driven, conversation-based banking solutions in the local market. The initiative signals a broader shift toward smarter, more accessible digital financial services.
As customer expectations continue to evolve, voice-enabled banking is expected to play a larger role in shaping the future of digital finance. UBL customers can explore this new feature through the UBL Digital App and follow official guidance to start using Voice Command banking with confidence.
